The trouble with "discount" plans
I got a call this morning from a representative for a 'discount' hearing aid plan we somehow got affiliated with because we accept the insurance plan they are affiliated with. This has become a pretty regular thing and ,while I don't always care for their policies and procedures, it seems to be the 'wave of the future' so I am doing my best to accept this trend in the industry. This representative was very nice, telling me she had a patient she wanted to schedule for a hearing test and hearing aid consult. I got the patient's name, address, date of birth, and other necessary information I needed to schedule her appointment and then I asked the rep for the patient's type of insurance and their primary care doctor. She asked me why I needed that information and I explained that I would need to get an order from their physician so I could bill their insurance for the hearing test. To which she replied, "you will not be able to bill for the hearing test....